Shipping Policy

 

All of our freight products ship on standard pallets (see below photo). Your item(s) will be shipping on a pallet because most products that ship freight are either too heavy or too large dimensionally for ground shipment. All shipments will require access for a semi-truck to deliver. If you live in a limited access area or outside of the delivery area, it may be necessary to pick your product(s) up at the nearest freight terminal.  KANDO Gear is not responsible for shipping costs on merchandise not delivered because of a shipping company's inability to reach a particular location. KANDO Gear will not be responsible for additional fees or compensate for deliveries. Buyer is responsible.

Please note: KANDO Gear ONLY ships out on MONDAYS & TUESDAYS

After your order has been processed, the shipping company will contact you to schedule a time to drop off your delivery. It is extremely important to provide your main contact number at the time of purchase.

KANDO Gear does not provided a personal delivery service. Our products are to be shipped via freight that we schedule or that the customer schedules. Alternative option is to pick up at our warehouse location: 1941 FM 20   Red Rock, TX  78662.

A lift gate is necessary, all shipments will include a lift gate to get the unit off the truck. A lift gate platform is installed at the rear of the truck to allow for an easier transition from truck to ground. The driver will take your delivery off the truck, but it is your responsibility to bring it onto your property. Then, please take a few minutes to examine the exterior of your package for any visible damage. You should unpack your item at the time of delivery in the driver’s presence. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver. Take photos of the noted damage and email them to us at sales@kandogear.com. Once you sign the POD, you are accepting ownership of the freight in its current condition. KANDO Gear is not responsible for any damages not noted on the POD.